Total Quality Management(TQM)

An integrated management system which involves the application of concepts and tools to direct the efforts of all employees towards continuous improvement of systems and processes to satisfy both internal and external customers.

Total Quality Management (TQM) approach:

1. Make products to satisfy customers.
2. Each person in the company is aware of the customer and how their product/ service meet the customer’s needs.
3. The job is done when the customer is satisfied.
4. Individual are responsible for continuous improvement.

The requirements of TQM

1. Management commitment and leadership.
2. Quality culture:
1. Establish customer’s needs in specific and measurable terms.
2. Doing the job right the first time.
3. Team work and open communication.
4. Decision –making based on facts.
3. Direct link between TQM project and business strategy.
4. Education and training.
5. Support, information and direction network.
6. Communication:
1. With customers and suppliers.
2. Internal communication.
7. Perseverance

SOURCE: UNITED STATES GENERAL ACCOUNTING OFFICE, MANAGEMENT PRACTICES REPORT 2001.

Benefits of Total Quality Management ( Case Studies)

If You Enjoyed This, Take 5 Seconds To Share It

• 
• 
• 
• 
• 
•