Thursday, August 27, 2015

Quality Manual- Management Responsibility

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The organization’s quality policy is documented and communicated to each person in the organization. The organizational structure, responsibilities and authorities have been described to ensure every key personnel know his job and the same could be cross checked by his higher management. To check the effectiveness of the quality system, it has been suggested to conduct a meeting after every fortnight with the responsible officers taking care of quality system in their assigned position.


This section covers the organizational structure and responsibilities of all personnel who supervises, perform and verify works at different stages for the improvement and maintenance of quality.


  1. Top Management: will ensure the absolute adherence to the quality control system by exercising their authority through their channel of command.
  2. QUALITY ASSURANCE MANAGER (Q.A.M): Number one for whole facility.
    1. Preparing quality manual.
    2. Taking approval from the top management for implementation of the system stated in the manual.
    3. Implementation of statistical quality control system in the factory where it is applicable.
    4. Training of QC personnel for continuous improvement to achieve quality level as desired by customer.
    5. Collections of buyer’s quality specification /guide lines from buyer’s side (through discussion, mail, website or manual) and convey it to QA/QC for monitoring the proper implementation to attain buyer’s quality level.
    6. Maintain liaison with buyers QA personnel to share technical affairs wherever needed.
    7. Monitoring the job of QA & QC of the factory to evaluate their performance and report it to concern authority.
    8. To help authority to recruit right person for right job of QA department.
    9. To inform  top management  the overall quality position of the factory as and when necessary.
    10. Inform top management if factory personnel are unable to perform up to the desired quality level to take corrective action
    11. Making of sample, spec. sheet stating every technical details, swatch cards, leather test report, fabric test report etc.
    12. Study quality related books, journals, manuals and research for continuous improvement.
  3. Quality Assurance In-charge.
    1. Collection of approved sample, buyer’s quality guideline documents, going through these and explain these to Quality Controller and Quality In-charge of different sections, and monitoring the same for correct implementation. Not to allow any deviation from the approved sample unless there is written confirmation from the buyer.
    2. Collection of production sample to judge whether sample is acceptable for production and trace out defect and other factors and to make the arrangement for sending those to buyers.
    3. Briefly describe the buyer requirement and quality control procedure to Quality Controller & In-charge for proper monitoring to produce shoes as per requirement of buyer.
    4. Conduct inspection of packed shoes at the end of day in finishing as per AQL requirement and make report. If the lot is not accepted go for correction and make corrective  & preventive report 
    5. Compile all reports from different section and make corrective & preventive report and preserve them. 
    6. Compile all quality documents to get it checked by the third party Quality Inspector as selected by the customer.
    7. Arrange training program with the quality checker at least twice a month and make report.
    8. Perform sole adhesion test and make report.
    9. To help authority in recruitment  of  necessary quality personnel.
  4. Quality Controller;
    1. Assign   job to  his QC team to monitor the quality production of all stage at the facility and to train them how to check quality at different stages of manufacturing.
    2. In line inspection to see whether the Product quality is as per buyers requirement or not. In case of any deviation, take corrective and preventive action.
    3. Appraise to QAM, all his findings and inspection report for taking corrective actions and monitoring.
    4. In case of any change in the style or design by the buyer he will communicate the floor people for the confirmation of change.
    5. Moving around the section where the conversion takes place, operation to operation so that he/she can look after the job of quality In-charge at the same time the impact of quality control procedure. If any deviation occurs immediately he/she can intervene with corrective action.
    6. To check periodically the processing parameters such as time, temp, pressure etc.
    7. Monitoring the work of quality In-charge in Cutting. Sewing, Lasting & Finishing and evaluate their performance. 
    8. Conduct training and make all his subordinates accountable to him for their performance to achieve the target of quality level. 
    9. To make recap of the reports made by the quality checkers at different sections.
    10. Reporting day-to-day quality status and trend to QAM & top management.
    11. Keep close co-ordination with QA, QAM & top management for continuous improvement. 
  5. Quality In-charge( In each section): 
    1. Carry out instruction receive from the Quality Controller. 
    2. Go through approved sample, swatch board, spec. sheet and instruct his people to do the job accordingly. 
    3. Implementations of design change approved by buyer and instructed by Quality controller. 
    4. Management, administration, training, motivation of his stuff for continuous improvement. 
    5. Conduct daily inline inspection and report to the Quality Controller. 
  6. Quality Supervisor:
    1. To assist Quality In-charge in making quality report.
    2. Random checking the quality in the line.
    3. Segregate non-conforming shoes and hand over to the production supervisor.
    4. Initiate corrective and preventive action as necessary.
  7. Inline Quality Checker:  
    1. Stands beside the quality Table with the approved Sample.
    2. Checks each and every individual pairs regarding the material, workmanship, technical affairs by comparing with the approved sample. 
    3. If the product does not match with the approved sample, it is rejected.
    4. For any minor deviation he/she consults with the In-charge if he/she thinks that it is within the tolerance level.
    5. He/she keeps the record and submits it to Quality supervisor at the end of the day.

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